Why the IT Service Management team needs Confluence analytics
Viewtracker – Analytics for Confluence benefits IT service management (ITSM) in many ways. As a Confluence user, you’re either a content creator, space administrator or a decision-maker. No matter your role, there are always advantages to gain with the valuable Confluence analytics and statistics data insights to improve and optimize your work. You might find yourself suited to one of the categories below in the ITSM team.
Content creators in the ITSM team
You create support knowledge base documentation on Confluence for ITSM. You’re always looking to improve your content by finding better ways to help customers with their queries.
With Viewtracker – Analytics for Confluence’s built-in page report, get the Confluence analytics and statistics data you need to optimize the support documentation you create. Refine your content with insights from page engagement rates. Increase the effectiveness of your content to support customers more effortlessly.
Space admins in the ITSM team
You take care of your department’s Confluence spaces and implement Jira Service Management (JSM) best practices for your team.
With Viewtracker – Analytics for Confluence’s ability to integrate with JSM, you can get statistics to understand content performance and monitor the effectiveness of support documentation for your ITSM teams. Compare page views and support tickets on issues. Determine if content is effective enough or needs enhancing. Create a better, self-serving support system to ease the JSM team’s workload.
Decision-makers in the ITSM team
As an IT lead, you want to maximize value from your workplace with the right tech investments. You also need high-level data privacy control options to comply with GDPR laws.
With Viewtracker – Analytics for Confluence, you can get statistics to monitor and control all tracked data in your enterprise’s Confluence instances. Get insights to justify your tech and software investments to upper management. Have the ability to set privacy levels and protect user data. Control which spaces to track. Disable tracking for spaces that contain sensitive information. It’s all in your control.
Improve your ITSM team’s efficiency with Viewtracker – Analytics for Confluence
More metrics and insights can be gained from the Viewtracker Content & Usage Report, introduced in 2022. With the Confluence content performance data, the ITSM team is able to produce more suitable support documentation and increase workplace effectiveness.
Learn more about how bitvoodoo’s Viewtracker supports your IT service management (ITSM) team today!
Last updated on August 23, 2023 by bitvoodoo