Build an effective Confluence intranet with Viewtracker – Analytics for Confluence
Oct 12, 2020
For many Atlassian customers, Confluence is more than just a documentation platform. It’s widely adopted as an intranet, trusted by leading organizations like NASA and HubSpot.
However, one major setback when investing in Confluence as an intranet solution is the lack of user engagement and content reporting capabilities. Without these insights, it’s challenging to measure Confluence’s effectiveness as an internal communication tool. As a leader, you’d want to ensure every user is onboard and collaborates effectively on Confluence.
In this post, learn how Confluence analytics and reporting capabilities can help you make the most of your Confluence intranet. Then, discover Viewtracker – Analytics for Confluence, the best analytics solution that can help you monitor and optimize your Confluence intranet performance.
Let’s dive in!
How analytics and reporting can make your Confluence intranet effective
Setting up an intranet is not as easy as populating your Confluence with a vast amount of information and calling it a day. A better way to yield positive intranet outcomes is to make it usable through analytics and reporting.
Here’s how analytics and reporting can make your Confluence intranet investment a success:
Structure your Confluence intranet better
It’s crucial that important content is easily discoverable and usable by anyone. With the right data and analysis, you can identify:
which information is important;
where users are looking for information in Confluence;
who’s responsible for maintaining it; and
how to improve existing content.
Ultimately, you can establish a clear navigation that’s organized and accessible to everyone in your organization.
Make strategic decisions
Confluence is filled with data just waiting to be mined for strategic decisions about your intranet implementation. For instance, monitoring company updates, page views, and audience behavior on pages can help the Employee Communications department to optimize communications strategies and plans.
Empower inter-team collaboration
An intranet is a company-wide resource center that helps teams do their best work. Analytics can help related teams to create, manage, and optimize a knowledge base that’s valuable to other teams and even external readers.
You too can make your intranet investment a success using bitvoodoo’s flagship app: Viewtracker – Analytics for Confluence. Learn more about how the app brings robust Confluence analytics capabilities below.
Measure your intranet effectiveness with Viewtracker – Analytics for Confluence
Now, let’s learn the core elements of a typical intranet and the type of data that needs reporting to ensure the effectiveness of your Confluence intranet.
Some core elements of an intranet include:
Spaces, Pages, and Blogs as Team Workspaces
Documentation and FAQs
This is often the first thing that users see when they log in to Confluence. Pay attention to user engagement metrics like Total Page Views and Likes to understand adoption rate and what needs improving.
Open up the Viewtracker – Analytics for Confluence’s Global Report to track usage of individual Confluence pages, spaces, or even globally. This high-level overview allows you to compare unique views against the number of Confluence users and determine the right strategies for driving more user adoption. More metrics and insights can be gained from the Content & Usage Report, introduced in 2022.
A typical intranet comes with an index page, or a directory, with quick links to the most important spaces and pages.
Easily review the content statistics across the platform and identify important ones with low usage or views. Based on that data, you can restructure your intranet navigation and feature key pages on the main directory for better discovery.
You can filter the sources (e.g.: device types) and content type from the Viewtracker – Analytics for Confluence’s Space Report to generate a broader comparison across spaces and user activities.
Spaces, pages, and blogs
Confluence spaces, pages, and blogs are the level of content categorization recommended for efficient knowledge management. For example, each department (e.g. IT) can create a team space dedicated to their internal processes and information. Then, they can create pages for specific projects to collaborate on execution.
Within each Confluence space, employees can then create pages for long-lasting information that may evolve (e.g. IT best practices). Blogs are perfect for one-time updates (e.g. remote working policy enforcement).
And with Viewtracker – Analytics for Confluence, you can analyze data like Top Spaces to know content performance trends. This information gives insights into how teams are making use of shared knowledge to move work forward. More metrics and insights can be gained from the Content & Usage Report, introduced in 2022.
For instance, maybe you noticed that there’s an increase in visitors coming to the IT space when the remote working policy is enforced. Use this insight to create and communicate an IT best practice guide for employees who are working from home.
When used strategically as an information center, the Confluence intranet can improve employee productivity and collaboration.
Documentation and FAQs
This section ensures that employees can quickly access commonly asked questions about the company or project. If some part of your intranet is public-facing – such as software documentation for customers – an FAQ section may be necessary.
In the long run, FAQs help to identify underlying issues with the company’s services, products, or practices, and then reduce support costs.
To know if FAQs are doing their job, analyze engagement metrics like Jira Service Management (JSM) Views, Comments and Likes. More likes could mean that employees found the content to be helpful. If there’s a significantly higher engagement rate on a particular page than the rest, you can look into the group of users who viewed it the most. Then, analyze which aspect of the page appeals to readers and apply that to similar pages.
Make the most of your Confluence intranet with powerful content analytics
Confluence is a powerful foundation to build a well-organized company intranet platform. But to maximize value from this investment, data is key.
Data-backed insights can help you make informed decisions and drive strategic communication improvements for employees and the company.